The learning curve is quite low, which makes it a great tool for most Service Desk environments! It has fewer features if you are using Apple devices compared to Windows.Ĭommenti: I have used LogMeIn Rescue for several years on a daily basis and have yet to come across a remote take-over tool that is as user friendly as this one. Sometimes the sessions were dropping and reconnecting, not often, but may happen. Missing the IOS application back in the days, not sure if it changed now. This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that. Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance. Android version worked the same way as PC one, with all the features, similar interface, and so on. I liked the mobile app very much, unfortunately, I worked with this product some time ago and there were no analogs for the IOS version of this application. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.Ĭommenti: Overall I enjoyed working with this application, compare to Teamviewer or Boomgar I would definitely choose LogMeIn Rescue due to its price, user-friendly interface, and tons of features that work the way they should. While most find these steps intuitive, some of my older clients find it difficult. Rescue is robust and the extra money spent is certainly worth it.Īdditionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. This allows me to move and transfer files directly between our two computers. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. Quite frankly, it is the most important software I use.
LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. In my industry, I tend to the needs of users inside the office and outside. It's the one annual expense I have that I am always happy to spend. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. I couldn't possible envision doing my job properly without it.
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